superbajee's Privacy Policy
Learn transparently how we collect, store, and protect your personal information.
1. Introduction and Applicability
superbajee ("we", "our", "platform") is an online casino and betting service operated for Bangladeshi users. We place the highest importance on your personal privacy and are committed to protecting your information.
Purpose of This Policy
This privacy policy ("Policy") describes what information is collected when you use the superbajee website (superbajee.lat) and all associated services, how that information is processed, for what purposes it is used, with whom it may be shared, and how your information is kept secure. By using this platform, you are giving your consent to the terms of this Policy.
This Policy applies only to users aged 21 or older. Minors may not use this platform and we do not collect any information from them.
2. What Information We Collect
superbajee collects various types of information in order to provide the best possible service to users. A detailed description of the information collected is given below.
2.1 Registration Information
Information you provide when creating an account:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Mobile number
- Email address
- Preferred currency and payment method
- Login credentials (stored in encrypted form)
2.2 Identity Verification Information (KYC)
To ensure security and legitimacy, we may collect:
- National ID (NID) or passport copy
- Proof of current address
- Documents verifying ownership of the payment method
- Selfie or photo ID (where applicable)
2.3 Transaction Information
Information collected for the security of financial activities:
- Deposit and withdrawal history
- Transaction records for bKash, Nagad, Rocket, or bank transfers
- Betting and gaming history
- Bonus and promotion usage information
2.4 Technical Information
Information collected automatically while using the platform:
- IP address and device type
- Browser version and operating system
- Login time and session duration
- Usage patterns collected through cookies and tracking technologies
- Referral source and navigation path
3. Purposes of Using Information
superbajee uses your information only for specific, legitimate, and necessary purposes. All purposes of use are clearly set out below.
3.1 Service Operation and Improvement
- Account creation, management, and verification
- Processing and confirming financial transactions
- Providing gaming services and betting facilities
- Customer support and complaint resolution
- Improving platform functionality and security
3.2 Security and Fraud Prevention
To protect users, superbajee actively analyses information to detect fraud and unauthorised activity. This includes identifying unusual login patterns, preventing the creation of multiple accounts, following anti-money laundering (AML) procedures, and implementing responsible gaming policies.
3.3 Communication and Notifications
With your consent, we may send you promotional offers, bonus information, system updates, and security notifications. You may opt out of marketing communications at any time. Transaction and security notifications will always be sent.
3.4 Fulfilling Legal Obligations
We retain certain records to comply with applicable regulations and legal obligations, and may provide information to authorities upon a valid legal request. Your consent is not required in such cases.
4. Sharing and Disclosure of Information
superbajee does not sell your personal information to third parties. However, sharing information may be necessary in certain cases for the operation of the service.
Payment Providers
Necessary information is shared with bKash, Nagad, Rocket, and banking services to complete transactions. These organisations follow their own privacy policies.
Technology Partners
Limited information is shared with security, hosting, and analytics service providers for the operation of the platform. These partners are contractually bound to protect the information.
Legal Authorities
Relevant information may be provided to the concerned authorities in the case of a court order, legitimate investigation, or legal obligation.
Important: superbajee never sells your personal information to advertisers or marketing agencies, and does not provide it to third parties for commercial purposes without your consent.
5. Cookies and Tracking Technologies
superbajee uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, security verification, and core functionality. These cannot be disabled.
- Functionality Cookies: Used to remember your preferences (language, game history, theme).
- Analytics Cookies: Help improve the service by analysing platform usage patterns.
- Advertising Cookies: May be used to display relevant offers.
5.2 Cookie Controls
You can disable or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may disrupt some important platform functionality and make it difficult to access your account.
6. Retention and Deletion of Information
6.1 Retention Period
superbajee retains your information only for as long as it is necessary:
- Information for active accounts is retained throughout the period the account is in use.
- Transaction records are kept for a specified period in accordance with legal obligations.
- Even after an account is closed, some information may be retained for a limited period for legal purposes.
- Information collected for marketing communications is deleted upon your request at any time.
6.2 Data Deletion Requests
You may contact our support team to close your account and request the deletion of your personal information. Information that falls under legal obligations may not be deleted, but it will be kept separately and not used for any other purpose.
7. Data Security Measures
superbajee follows the highest industry security standards to protect your information.
Technical Security
- SSL encryption on all data transmissions
- Password hashing and salting
- Two-factor authentication (2FA) facility
- Regular system security audits
- Server firewall and intrusion detection systems
Administrative Security
- Staff data protection training
- Role-based access controls
- Rapid response protocol in the event of a data breach
- Regular security assessments of third-party vendors
- Internal privacy policy reviews
No online platform can guarantee complete security. However, superbajee always maintains the highest security measures and promptly notifies users of any security incident.
8. Your Rights and Controls
As a superbajee user, you have the following rights regarding your personal information.
Right of Access
You have the right to request a copy of the information we hold about you.
Right to Rectification
You may request the correction of inaccurate or incomplete information at any time.
Right to Erasure
Where there is no legal obligation, you may request the deletion of your information.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes.
Right to Portability
You may request your information in a structured, machine-readable format.
Right to Restriction
In certain circumstances, you may request that the processing of your information be limited.
8.1 How to Exercise Your Rights
To exercise any of the rights described above, please contact us via our 24/7 live chat or by email. superbajee will process your request as quickly as possible. We may ask for additional information to verify your identity if required.
9. Protection of Minors
Age Limit and Data Collection
superbajee strictly enforces a 21+ age limit. We do not knowingly collect personal information from any minor. Date of birth is collected at registration for age verification, and no one under the age of 21 is permitted to open an account.
If we become aware that information from a minor has been collected, that account will be closed immediately and the relevant information will be deleted.
10. Changes and Updates to This Policy
Notice of Changes
superbajee reserves the right to amend this privacy policy as needed. We will notify users by email or via a platform notification before any significant changes. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.
The "Last Updated" date at the top of this policy always indicates the date of the most recent revision. It is recommended that you review this policy regularly.
11. Contact Us
For any questions or concerns about this privacy policy, or to exercise your rights regarding your information, please reach out to us through the channels below.
Contact Channels
For more information, please read our Terms & Conditions, Responsible Gaming and FAQ pages.